Bikes 'n Wines FAQS
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Making A Booking
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
Our office hours are Monday - Friday, 08h00 - 17h00, Saturday 08h00 - 13h00 South African Time. Email enquiries outside of these times will be responded to first thing on Monday morning. The cell phone booking line will be operational from 08h00 - 19h00 on weekdays and 08h00 - 16h00 on weekends. The bookings phone will not be answered outside of these hours.
Our tours are booked on a first come, first serve basis, so to avoid disappointment, please book in advance. Arrivals without a booking will not be guaranteed availability, although we will do our best to accommodate you wherever we can.
You can turn any of our tours into a Private tour at a surcharge of R1500 for the group.
Once your booking request is received, invoiced and full payment made, it is refundable as per the conditions below: (a) Less than 48hrs before scheduled tour = No refund (b) Less than 72hrs before scheduled tour = 50% refund (c) More than 72hrs before scheduled tour = 90% refund (d) Bikes n Wines shall refund 95% of the tour fee for all tours cancelled due to inclement weather. All cancelations to be done in writing.
Our tour guides are first and foremost bicycle guides. They are not permitted to drink wine when they are working as this would be irresponsible. We ask our guests to not take offence when they decline to partake.
Wine tasting is objective. Our tours showcase a variety of wines to suit all palates. If you do not enjoy a wine, this does not mean the quality of the wine is inferior, as all of the estates chosen are award winning reputable establishments. If you are in any doubt, please let us know your preference, and we will put together a private customised tour to best suit your tastebuds, and riding ability. If you would like to experience food / wine pairings, in-depth wine tastings, and a more upmarket experience, please book a Luxury Tour, or ask us to customise a tour for you. We pride ourselves on the adorability of our tours and offer 3 to 5 star options.
Our group tours have set start / end times, set wineries or estates visited, as well as set distances cycled. This information is all readily available on each individual tour page. If you have booked on a group tour, please note that we WILL NOT alter the tour to cater for specific needs. If you are in any doubt, contact us to book a private customized tour experience that best suits your unique requirements.
Wear whatever is comfortable to cycle in. It is recommended to have a pair of closed shoes, and bring along a sweater or windbreaker.
As much as we would like to, we have no control over the weather. It is generally hot (25 to 35 degrees) during our summer months, and often rainy in our winter months. Please be aware of this. You will receive our rainy day policy once you have made a reservation, or you can view it on our website under About Us.